Privacy Policy

Last Updated: August 2026

House of Pinash respects your privacy and is committed to protecting the personal information you provide while using our website.

This Privacy Policy explains what information we collect, why we collect it, how we use it and the circumstances in which it may be shared.

1. Information We Collect

Depending on how you interact with our website, we may collect:

Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment-related information
Customer support communications
Device and browser information
Website activity and interaction data
Information submitted through forms or other website features

Where payment processing is handled by a third-party payment provider, we do not intend to directly collect or store complete card or banking credentials.

2. How We Use Your Information

We may use personal information to:

Process and fulfil orders
Deliver products
Provide customer support
Respond to enquiries
Process cancellations and eligible refunds
Handle damaged-product claims
Provide order updates
Improve our website and customer experience
Prevent fraud and misuse
Maintain business and transaction records
Analyse website performance
Understand customer interactions
Measure and improve advertising
Comply with applicable legal obligations

3. Analytics & Advertising

Our website uses or may use third-party analytics and advertising technologies, including:

Meta Pixel
Google Analytics
Google Ads
Google Tag Manager
Microsoft Clarity
Shopify Analytics

These technologies may collect information such as browser/device information, website interactions, pages visited, events/actions and other technical or usage information.

These tools help us understand website performance, measure advertising effectiveness and improve our services.

4. Cookies

Our website may use cookies and similar technologies to:

Enable essential website functionality
Remember preferences
Understand website usage
Analyse performance
Measure advertising
Improve the shopping experience

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Payments

Payments may be processed through third-party payment service providers.

House of Pinash does not intend to store complete payment-card information on its own systems where payment processing is handled by an authorised third-party payment provider.

The relevant payment provider's privacy policy and terms may also apply to payment transactions.

6. Sharing of Information

We may share relevant information with trusted service providers where necessary to operate our business, including:

Payment service providers
Shipping and logistics partners
Technology/service providers
Analytics providers
Advertising platforms
Customer support providers
Professional advisers
Government or regulatory authorities where legally required

We do not sell your personal information as a standalone product.

7. Data Security

We take reasonable measures to protect personal information against unauthorised access, misuse, loss or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud and complying with applicable legal obligations.

9. Your Choices

Depending on applicable law, you may have rights regarding your personal data, including rights relating to access, correction, withdrawal of consent and grievance redressal.

You may contact us for privacy-related requests at:

Email: houseofpinash@gmail.com
Phone: +91 91270 30303

10. Marketing Communications

If you provide the necessary consent, we may contact you through channels such as email, WhatsApp or SMS for marketing and promotional communications.

You may request to stop receiving marketing communications by contacting us or using the applicable unsubscribe/opt-out mechanism.

11. Children's Data

Our website is intended for general consumers and is not specifically directed towards children.

We do not knowingly seek to collect personal information from children in circumstances where parental consent is legally required.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology or applicable law.

Any updated version will be posted on this page with the revised date.

13. Contact

For questions or requests concerning this Privacy Policy:

PINASH / House of Pinash

5th floor, Wadke Diamond Complex, Subhash Ln, Above Dada's Chinese Restaurant, Malad( East ), Mumbai-400097