Returns & Replacement Policy

Last Updated: August 2026

At House of Pinash, our products are made to order. Each order is produced specifically after it is placed.

Because of the made-to-order nature of our products, we do not accept general returns or exchanges for change of mind, personal preference, incorrect selection or other reasons unrelated to a product defect or damage.

Damaged Products

If your order arrives damaged, please contact us within 24 hours of delivery.

To raise a damaged-product request, please provide:

Your order number
Clear photographs of the damaged product
A video showing the condition of the product, where possible
Photographs/videos of the packaging, where relevant

Our team will review the submitted information and determine whether the product qualifies for replacement.

Approved Replacement

If the damage is verified and the replacement request is approved, House of Pinash will arrange a replacement at no additional shipping cost to the customer.

The replacement will be subject to our verification process and product availability.

What Is Not Eligible for Replacement

Replacement requests may not be accepted for:

Change of mind
Incorrect product selection
Preference-related reasons
Normal wear and tear
Damage caused after delivery
Improper use or care of the product
Damage caused by the customer
Requests made after the 24-hour reporting period

Important

Please inspect your package and product as soon as you receive it.

Any damaged-product claim should be reported within 24 hours of delivery.

Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable Indian law.

Contact

WhatsApp / Call: +91 91270 30303
Email: houseofpinash@gmail.com